Ben and Joan Part 3 Reflective Exercises

Taking Action

So far we have considered how we identify people at risk of being cold in their home, and we have thought about what influences their decisions and behaviour. In Part 3 we would like you to think about what action needs to be taken to improve the situation for people like Ben and Joan. It is important to take on board and act on appropriate information. We have to consider what sources of information people trust. Clear and consistent messages are necessary to gain trust and promote behaviour change.

Part 3 Question 1

Reflections on Question 1

Some of the things you will have identified may have included the following:

1. Lack of information and understanding about healthy temperatures, effective heating regimes and energy tariffs
2. Not wanting the disruption which improved energy efficiency installations in their house could bring
3. Not wanting to appear needy to their children
4. Fear of not being able to pay their fuel bill
5. The factors identified in Ben Part 1 exercises and Ben Part 2 exercises

Part 3 Question 2

Reflections on Question 2

Part 3 Question 3

Reflections on Question 3

Part 3 Question 4

Reflections on Question 4

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